Customer Promise

 

Price Increases

 

Unfortunately from time to time we may have to increase the price of an item. In the event that this occurs we will check with you to see if you still wish to receive the item at the new price. We may, at our discretion, absorb small price increases without passing them on to our customers.

 

Delivery charges

 

We use fast and cost effective methods to ensure efficient delivery of your order. We constantly review our carriers and our delivery rates to ensure we can offer a great delivery service at a competitive price.

 

Returns at Eyemovies.co.uk

 

Our 30-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item.  We will also be happy to refund the delivery charge if the return is a result of our error, see our Refunds Policy. This does not affect your statutory rights.  You can always return items if they are defective. Please note we only accept the return of items that have been opened if they are defective. See Return a Damaged, Defective or Incorrect Item.

 

Unsubscribe

 

To unsubscribe or change your subscription to any of our personal notification services, email unsubscribe@eyemovies.co.uk

 

Complaints

 

If you have any grievances about Eyemovies.co.uk, we want to hear from you so we can improve our service. Please e-mail us and we'll consider your comments carefully.