Damaged, defective or incorrect items
This page explains what to do if you've received a damaged, defective or incorrect item from Eyemovies.co.uk. This returns policy does not affect your statutory rights.
If the item was damaged in transit
If the item is defective
If we sent you an item you did not order (an "incorrect" item)
How to Return Your Damaged, Defective or Incorrect Item
Note: Eyemovies.co.uk cannot
accept the return of items purchased from third-party sellers. Instead,
contact your seller to let them know you would like to return it to them.
please note that we cannot
accept returns if you deliver them to us by hand. We will notify you via
e-mail when we have processed your return; this may take up to three
weeks. For your protection we recommend that you use a recorded-delivery
service if the value of the return is more than £50.
Note: in the event of Eyemovies.co.uk sending you a replacement for a damaged, defective or incorrect item, you must return the original item to Eyemovies.co.uk within 30 days. Eyemovies.co.uk reserves the right to charge the price of the replacement to the payment card used for the original order if the item is not returned within 30 days of the date on which Eyemovies.co.uk confirms we will issue a replacement.