Returns Policy

Our 30-day returns guarantee
Our 30-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item; see our Refunds Policy. Please note: we can only accept the return of opened items if they are faulty.
We are unable to exchange items that are not damaged, defective or incorrect (however, click here to find out what to do if you have received a damaged, defective or incorrect item. Click on the links below to find out how to return your item:
  • DVD
  • Items bought from a third-party seller
Specific rules apply regarding refunds of delivery charges; please see our Refunds Policy.
In the event of sending you a replacement for a damaged, defective or wrong item, you must return the item to within 30 days. reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 30 days of the date on which confirms we will issue a replacement.
This returns policy does not affect your statutory rights.